Last Updated: 13/12/2025

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

• Full name

• Email address

• Phone number

• Transaction-related details (such as date, type, or reference number, if provided by you)

• Information submitted through contact or complaint forms

2. How We Use Your Information

Your information is used only for:

• Providing complaint guidance and assistance

• Responding to your queries

• Communicating with you regarding your submitted issue

• Improving our service quality

We do not sell, rent, or trade your personal data to third parties.

3. Data Security

We use reasonable security measures to protect your personal information.
However, no online platform can be completely secure, and users share information at their own risk.

4. Information Sharing

Your information may be shared only when required:

• To assist you with complaint guidance

• To communicate with relevant service providers (only with your consent)
  We do not share information with unauthorized third parties.

5. Cookies

We may use cookies to enhance user experience and analyze website performance.
You can disable cookies in your browser settings.

6. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.

7. Your Rights

You may request:

• Access to your personal data

• Correction or deletion of your information

8. Contact Information

If you have questions about this Privacy Policy, you can contact us at:
📧 Email: support@transactionhelpcenter.online